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We need to talk (Podcast summary)

We need to talk podacast Hidden Brain NPR

In this episode of NPR’s Hidden Brain podcast, host Shankar Vedantam and behavioural scientist Alison Wood Brooks take us on a journey into the science of conversation. We Need to Talk uncovers the hidden forces that shape our interactions, offering evidence-based strategies for more meaningful conversations.

Through a blend of scientific insight and compelling storytelling, Shankar and Alison explore the profound impact of how we communicate and invite us to approach conversations with greater intention and curiosity.

Whether you’re a social butterfly or a wallflower, this episode will leave you inspired to harness the transformative power of authentic human conversations. Join Shankar and Alison for a thought-provoking exploration that will change your thoughts about talking and listening. Tune in and discover the science behind the conversations that matter most.

We need to talk

Imagine if you could recreate the feeling of a truly great conversation in every social interaction. Most people see this ability as an innate charisma only a lucky few possess. But the secret to being an excellent conversationalist is a concrete set of skills anyone can master with practice.

The truth is, no one is born a witty raconteur. Even the most engaging conversationalists had to learn techniques to become so magnetic. With some know-how and practice, anyone can become a great conversationalist.

1. Ask more questions

Alison Wood Brooks went on a blind date with a handsome, successful man who didn’t ask her anything about herself for the first 20 minutes. This showed how important genuine curiosity and asking questions are for better conversations.

  1. Ask more questions. Get in the habit of asking about other people’s lives and views. Instead of discussing work topics, ask them, “How was your weekend? Did you do anything fun?” or “I know you love hiking. Have you gone on any good trails lately?”
  2. Use open-ended questions like “What’s on your mind?” or “What are you excited about lately?”. These get more extended responses and reveal more.
  3. Ask follow-up questions to show you were listening. If someone says they went hiking, ask, “Where did you go? What was the best part?”
  4. Be curious. Ask about what interests them, not just to set up your own stories. If you only ask questions to segue to yourself, they’ll feel you weren’t interested.

2. Prepare a few questions

Alison’s friend, who was facing serious illness after having a baby, showed the power of topic preparation when they finally got together. She carefully thought about what to catch up on and even gave each topic a Whitney Houston song title. This thoughtfulness made the conversation more engaging and meaningful. To use topic prep in your conversations:

  1. Before meeting, brainstorm topics, especially if you haven’t seen the person in a while.
  2. Think about the specific person. What are their interests, background and recent life events?
  3. Prepare even for casual chats. Good conversationalists learn this skill. It’s not just charisma.
  4. Get creative. Make topic prep fun by using song titles or movie references for each one.

3. Don’t stay too long on one topic

At a Halloween party, Alison got stuck talking only about Ohio with a man who seemed uninterested in connecting. No matter what she said, they couldn’t get past small talk, showing why it’s key to know when to change topics. To handle topic switching and depth well:

  1. Be willing to change topics when a conversation loses steam.
  2. Switch topics more often. Skilled conversationalists do this to stay engaging.
  3. Go deep fast. When you hit a new topic, immediately ask follow-ups to explore it more. Change topics to engage, not just for the sake of it.
  4. Don’t worry too much about being rude. You can circle back later. The risk of overstaying on a topic is worse than the risk of shifting gears.

4. The conversational pyramid

Alison’s small talk experiences led her to make the topic pyramid to understand where a conversation is and where to take it. The pyramid has three levels (small, medium, deep talk), each with its purpose and importance. Use it to improve conversations:

  1. Open with Small Talk. Use topics anyone can discuss (weather, recent events, etc).
  2. Move to Medium Talk. Talk about the person’s specific interests and expertise.
  3. Aim for Deep Talk. Explore unique, personal topics that bond you.
  4. Know where you are, and don’t get stuck at the base too long. The goal isn’t always the peak but being purposeful about moving.

5. The power of active listening

In a conversation about grief, Stephen Colbert and Anderson Cooper demonstrate active listening and engagement. They were so engaged that they could finish each other’s sentences, demonstrating a deep level of understanding and connection.

This kind of conversational synchrony is powerful, and here’s how you can bring it to your own conversations:

  1. Listen closely. Focus on staying engaged, not letting your mind wander.
  2. Share relevant stories and experiences to make them feel less alone.
  3. Use co-narration. Listen and engage so intently that you start finishing each other’s thoughts.
  4. Interrupt if it’s on-topic and deepens the discussion.

6. Sincere flattery makes people feel good

At a party, Alison’s friend Dave greeted everyone with over-the-top flattery. While clearly insincere, it still made people feel good, especially in a social setting. To use the power of flattery:

  1. Give honest compliments to make people feel welcome and confident.
  2. Help people feel seen. Noticing great things about them improves conversations.

The bottom line

It’s easy to dismiss the idea of conversation hacks as just more self-help fluff. But the strategies outlined above are grounded in real behavioral science and the lived experiences of people who have transformed their social lives by changing the way they talk – and listen.

Asking questions, preparing topics thoughtfully, moving on when things stagnate, building gradually to deeper subjects, listening with full presence, and even a well-placed compliment – these are the building blocks of the relationships that sustain us and give life meaning.

Start small, perhaps challenging yourself to ask three genuine questions the next time you chat with a colleague or acquaintance. Notice how it shifts the dynamic and opens up new possibilities. Then keep building, brick by brick, conversation by conversation, until connecting through words feels like second nature. Your effort will come back to you tenfold in expanded networks, deeper friendships, and a richer experience of your social world.

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