Make people feel valued with little memories
Last Tuesday, I ran into Lucy at the coffee shop, whom I hadn’t seen in months.…
The 30-Second Rule to Win Every Conversation
Across the room stood Martin, a guy from accounting whom everyone crowded around. Martin, who wore…
How to make someone feel seen and heard
I once watched my six-year-old nephew have a complete meltdown over a broken toy car. His…
The circle of hell test
For years, I failed the circle of hell test without even knowing it existed. I’d see…
How to do difficult conversations
We’ve all been there. The knot in your stomach as you wait for a meeting you…
Use “I feel” statements for better relationships
You know that sinking feeling when a conversation with your partner veers into the “You always…”…
How to argue using the RISA framework
For most of my life, I thought arguing was about proving I was right. I’d latch…
The Assist-to-Steal ratio in conversations
Truly listening to others has become a rare and valuable skill. Many of us fall into…
8 phrases to show empathy and strengthen your relationships
Emotional intelligence is the secret sauce that allows us to navigate complex emotions, build meaningful connections,…
The 4-way test for better communication
A simple yet powerful framework can help us navigate conversations with greater skill and care. By…
How to get rid of your um’s and ah’s
One simple technique in public speaking can significantly impact your ability to captivate and engage your…
The HEAR technique for better communication and solving conflicts
Conversational receptiveness is a communication approach that involves using specific words, phrases, and techniques to demonstrate…