How to apologize according to science
Your partner forgot your anniversary. Your coworker threw you under the bus in a meeting. Your friend bailed on plans…
Communication Hacks
The Three Word Formula: Stop Fixing, Start Listening
Your teenager storms through the door, tears streaming. Your partner comes home defeated after a brutal day. Your friend calls,…
Make people feel valued with little memories
Last Tuesday, I ran into Lucy at the coffee shop, whom I hadn’t seen in months. She lit up when…
The 30-Second Rule to Win Every Conversation
Across the room stood Martin, a guy from accounting whom everyone crowded around. Martin, who wore mismatched socks and laughed…
How to make someone feel seen and heard
I once watched my six-year-old nephew have a complete meltdown over a broken toy car. His parents tried everything: they…
The circle of hell test
For years, I failed the circle of hell test without even knowing it existed. I’d see someone hovering at the…
How to do difficult conversations
We’ve all been there. The knot in your stomach as you wait for a meeting you know will be unpleasant.…
Use “I feel” statements for better relationships
You know that sinking feeling when a conversation with your partner veers into the “You always…” zone? Maybe you’re dishing…
How to argue using the RISA framework
The RISA framework is a 4-step method from a two-time world debate champion. Transforms arguments from confrontations you try to…
The Assist-to-Steal ratio in conversations
Truly listening to others has become a rare and valuable skill. Many of us fall into the trap of letting…
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