Last Tuesday, I ran into Lucy at the coffee shop, whom I hadn’t seen in months. She lit up when I asked how her pottery classes were going. “You remembered!” she said, beaming. That moment made me realise something I’d been doing unconsciously for years. While most people default to “How’s it going?” in conversations,… Sigue leyendo "Make people feel valued with little memories
Across the room stood Martin, a guy from accounting whom everyone crowded around. Martin, who wore mismatched socks and laughed too loudly at his own jokes. Martin, who somehow knew everyone’s name and had them all smiling. What did he have that I didn’t? I started studying him and others like him. People who seemed… Sigue leyendo "The 30-Second Rule to Win Every Conversation
I once watched my six-year-old nephew have a complete meltdown over a broken toy car. His parents tried everything: they offered to buy him a new one, attempted to distract him with other toys, and even explained how the wheel could be glued back on. Nothing worked. Then his grandmother sat down beside him, looked… Sigue leyendo "How to make someone feel seen and heard
For years, I failed the circle of hell test without even knowing it existed. I’d see someone hovering at the edge of a conversation, clearly wanting to join, and I’d do nothing. I’d continue talking, pretending not to notice their awkward half-smile and shifting weight. I told myself pulling strangers into our group chat wasn’t… Sigue leyendo "La prueba del círculo del infierno
We’ve all been there. The knot in your stomach as you wait for a meeting you know will be unpleasant. The racing heart and sweaty palms as you try to find the right words. The sinking feeling as a conversation goes off the rails despite your best efforts. Difficult conversations are unavoidable, but for most… Sigue leyendo "Cómo mantener conversaciones difíciles
You know that sinking feeling when a conversation with your partner veers into the “You always…” zone? Maybe you’re dishing those statements out yourself, watching your loved one’s face fall with each accusation. I’ve been on both sides of that interaction. And let me tell you, it never ends well. I certainly made my share… Sigue leyendo "Use “I feel” statements for better relationships
Durante la mayor parte de mi vida, pensé que discutir consistía en demostrar que tenía razón. Me aferraba a mi punto de vista a muerte, utilizando todos los trucos retóricos para defenderlo. ¿Las pruebas que contradecían mi postura? Las dejaba de lado. ¿Agujeros en mi lógica? Remendados a toda prisa. ¿La perspectiva de la otra persona? Desechada con un gesto. Argumenté para ganar,... Sigue leyendo "Cómo argumentar utilizando el marco RISA
Escuchar de verdad a los demás se ha convertido en una habilidad rara y valiosa. Muchos de nosotros caemos en la trampa de dejar que nuestra mente divague durante las conversaciones, perdiéndonos información importante y fracasando a la hora de establecer conexiones auténticas. Aprendiendo a escuchar activa e intencionadamente, podemos transformar nuestras relaciones y convertirnos en comunicadores más eficaces. La clave... Sigue leyendo "La proporción de asistencias en las conversaciones
La inteligencia emocional es la salsa secreta que nos permite navegar por emociones complejas, construir conexiones significativas y prosperar personal y profesionalmente. Aunque algunos crean que la inteligencia emocional es un don innato, lo cierto es que puede cultivarse y reforzarse mediante el poder del lenguaje. Cuando se utilizan de forma coherente y auténtica, ciertas frases pueden... Sigue leyendo "8 frases para mostrar empatía y fortalecer tus relaciones
A simple yet powerful framework can help us navigate conversations with greater skill and care. By applying the 4-Way Test to our interactions, we can cultivate more meaningful connections, build trust, and achieve better outcomes in both personal and professional spheres. The 4-Way Test, originally developed by Herbert J. Taylor to guide ethical decision-making in… Sigue leyendo "The 4-way test for better communication
